Return and Exchange Policy: The store complies with the laws issued by the Government of the Kingdom of Saudi Arabia represented by the Ministry of Commerce, and this list was created based on that. If the Ministry of Commerce updates its system to cancel any of the provisions of this list, that provision will be considered canceled and not valid. - The customer has the right to exchange and return only in the cases outlined in this policy; otherwise, neither orders can be exchanged nor returned. - In cases of returns that comply with the store’s policy, the customer will be refunded the purchase amount in the same payment method unless the two parties agree on another formal method. - The customer has the right to return or exchange if there is a manufacturing defect in the product that causes the product to stop performing its function, provided that the customer reports the product to the store within 24 hours of receiving the shipment. - The customer commits to re-shipping the product reported to have a manufacturing defect if the store requests it. - After reporting a manufacturing defect, the amount will be refunded in case of return after the store inspects the product and confirms the defect reported by the customer. - If the customer requests to replace the product due to a manufacturing defect with another of the same type, the store has the right to approve or reject based on the availability of the product in the store’s stock. - The store commits to deliver shipments to the internal carrier within a maximum of five working days, and the customer has the right to cancel the order before it is shipped, noting that the shipping period ranges from one hour to five days. - If the customer cancels the order after it has been shipped, the customer is obliged to pay the shipping fees and any material damage to the store resulting from that. - The customer has the right to return if they prove that the product is counterfeit (not original), provided that they report it within twenty-four hours of receiving the shipment. - If a different product than the one the customer ordered arrives, they have the right to exchange it on the condition that it has not been used, the factory packaging is preserved as is, and the customer re-ships it after informing the store. The customer must report the different product within twenty-four hours of receiving the shipment. - If the shipping company makes a mistake in the address or shipment, the store is not responsible for that, and the customer can review the shipping company. - In case of (loss of the shipment or delay in delivery) by the shipping company, the store is not responsible for its loss or delay, and the customer can review the shipping company regarding this matter. - The store relies on the information provided by the customer for shipping orders, and the store is not responsible for errors entered by the customer. The customer has the right to request re-shipping of the product, provided they pay all related costs. Return requests will have a deduction of 3 riyals as the store’s packaging fee.
